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Why am I being asked for more documents?

Extra verification requests

From time to time we may ask for a bit more, like a copy of your ID, proof of address, proof that a payment method is yours, or details about your source of funds. This helps keep Rush safe and lets us meet our legal obligations.

Please send anything we ask for within 7 days. If we don't receive it, your account may be deactivated and you won't be able to buy Gold Coins until verification is done.

Make sure your documents are clear, complete and unedited.

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